IQPC Field Service & Workforce Mobility New Zealand

Benefit from hearing from a range of leading organisations:

Tim Hammond
Chief Executive Officer
Metrowater

John Healy
National Manager- RoadService
New Zealand Automobile Association

Dr Graeme Benny
General Manager for Organisational Services (GMOS)
New Zealand Defence Force

Kevin Drinkwater
Group IT Manager
Mainfreight

Tyrone Foley
Retail Business Support Manager
BP Oil New Zealand

Maarten Quivooy
Group Manager- Workplace Relations
Department of Labour

Tony Day
General Manager Service
Konica Minolta

Why Attend Field Service & Workforce Mobility New Zealand 2010?

Across New Zealand companies are struggling to effectively manage their mobile workforces, deliver cost savings to the organisation and in turn deliver a high level of customer service. Undoubtedly customer expectations have become more complex than ever before and organisations need to react to this changing nature of customer services in order to remain competitive.

Following on from our extremely successful second annual Field Service Management Australia Summit and based on the feedback from CIOs, Service, ICT and Operations Manager we have launched this dedicated New Zealand forum.

IQPC’s Field Service & Workforce Mobility New Zealand conference will give you the knowledge you need to ensure your organisation is fully exploiting mobile technology to optimise worker productivity, obtain cost efficiency and achieve excellence in customer service. Leading case studies will allow you to benchmark your current procedures and ensure your field services are fulfilling their operational potential. Presentations will highlight the what and more significantly the how of service management improvement.

Throughout the event, experienced practitioners will provide a road map right from winning senior management support, to rolling out turnkey solutions and effectively managing change. Whether you are new to field services or a seasoned professional having already spearheaded a field force automation (FFA) project you will find value at Field Service & Workforce Mobility New Zealand 2010.

This is the only conference in New Zealand focusing specifically on strategies to overcome the following major challenges:

1. Fully optimising technology and solutions to support field service and mobile sales operations
2. Managing change and developing buy-in from field service workers and management to advance field service optimisation
3. Maximising the customer experience through enhanced services

Automating Paper-Based Processes
Maximising Worker Productivity
Increasing Quality of Data Collection and Real-time Exchange
Improving Customer Service Levels
Reducing Operating Costs

This is the only conference in New Zealand focusing specifically on strategies to overcome the following major challenges:

1. Fully optimising technology and solutions to support field service and mobile sales operations
2. Managing change and developing buy-in from field service workers and management to advance field service optimisation
3. Maximising the customer experience through enhanced services